Payment & Shipment

Payment

We accept Paypal and credit cards.

• Paypal

  Use your existing PayPal account and pay for your order. It's quick, simple, and safe. We usually receive notification of payment from PayPal immediately and can therefore process your order without delay.

• Credit card/ debit card*

  Prefer to use a card? You can also pay with your credit card as a Paypal guest. Simply choose "Pay with a card" upon checkout. No Paypal account needed!

  *For some countries, Paypal guest checkout (pay with a card) is not available due to local banking regulations.

• Order Cancellation Policy

  There will be a 4.4 % of transaction fee charged by Paypal upon order confirmation. Regardless future order status (complete or cancelled), this transaction fee is not refundable by Paypal. Please note that for any order cancellation requests, even though the order has not been shipped yet, the 4.4% of transaction fee will be deducted from the order amount to be refunded. If you have any questions or doubts about the product or fitment and require assistance, we strongly suggest contacting us before placing the order.

• Shipping issues related to customs in your country

  If your package is returned or seized by customs officials for any reason, we will only issue a refund if all products are returned to us in their original condition. Refunds will not cover any shipping charges or fees paid to the local government. The same condition applies if you refuse your order due to inability to pay customs tax. If you have any questions, we encourage you to contact your local customs office as we cannot provide guidance on your country's customs policies.

• Shipping issues related to duties and VAT in EU or UK

  By placing an order, you agree to pay any applicable duties, VAT, and any Handling Fee, Disbursement Fee, or Advance Payment Fee charged by Royal Mail, FedEx, DHL, or another courier upon collection before delivery. If the parcel is returned to us due to non-payment of these charges, we reserve the right to deduct any related costs before issuing a refund.

Shipment

We typically offer free post office economy shipping worldwide.

However, in the post-COVID period, some post offices are experiencing delays due to various factors such as changes in logistics and transportation. Please note that while we strive to maintain our usual services, shipping times may be longer than usual.

If your country is still recovering (as indicated in the chart below) free shipping may not be available at the moment.
Please checkout with express couriers, which are still operational and can deliver your parcel, albeit with possible delays.

For countries not listed, free shipping still applies, but please be aware that you may experience shipping delays..

We apologize for any inconvenience caused and appreciate your patience and understanding during these challenging times. Stay safe and healthy.

last updated 2024/1/3

*To comply with UK HMRC’s latest regulation, we would only accept UK order
1) exceeding 135 GBP
2) customers with VAT number.
Please This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.
Read more: UK GOV: Changes to VAT treatment of overseas goods sold to customers from 1 January 2021.

• From Taiwan warehouse to worldwide

  	Free standard (working days)	Expedited (working days)
  USA/ UK/ Australia	12~16 Post office registered small packet	2~5 / /
  Japan/ South Korea/ Thailand/ Singapore	6~12 Post office registered small packet	2~5 /
  France/ Germany/ New Zealand	12~16 Post office registered small packet	4~8 / /
  Europe	12~30 Post office registered small packet	5~12
  Latin America/ Africa	20~40 Post office registered small packet	20~30
  Canada*	30~90 Post office registered small packet	2~5 / /
  Brazil**	20~30 Post office registered small packet	8~30
  Sweden***	12~16 Post office registered small packet	5~12

  * Standard delivery to Canada sometimes could take up to 1 to 3 months, it's very unstable so we strongly recommend to choose expedited service.

  **Correios (Brazil Post) that it has imposed an additional postage fee of R$15 on all international parcels handled by customs. Please be aware that this postage fee is mandatory while you are shopping. You will need to add a tracking code on the Correios (Brazil Post) website and pay for the fee by Boleto or credit card. Payment can be made online directly, and you can login the Order Tracing Link. (https://www2.correios.com.br/sistemas/rastreamento/)
  You have 30 days to pay. If no payment is made within 30 days, the parcel will be returned to the sender's address. Once you have completed the payment, Correios (Brazil Post) will send the parcel to your designated address.

  ***PostNord must make sure that VAT is paid before any goods can be delivered. Recipients will be notified by either sms or a letter with information on how to pay the VAT and VAT declaration fee. Once these charges have been paid, the parcel will be delivered to the recipient or service point. The VAT declaration fee for individuals is normally SEK 75 including VAT for parcels with a declared value less than SEK 1,600 and SEK 125 including VAT for parcels with a declared value of SEK 1,600 or above as a declaration for customs tariff is also necessary in these cases.

• From US warehouse to US

  	Free standard (working days)	Expedited (working days)
  USA	2~10 USPS / Fedex/ UPS	2~5 USPS

• From AU warehouse to AU

  	Free standard (working days)	Expedited (working days)
  AU	5~8 AUS Post / Aramex	2~5 AUS Post / Toll